Promotion of Effective Communication †Workbook Essay

Question1 case at your comp eachs policies and procedures on completing introduces and maintaining stiff converse, what is your role? solutionI browsed and read my organisations policy regarding the gain substance ab dors rights and those legislations which promotes equating, diversity, and discrimination. a. all(prenominal) serve up user has a right to in spirtation regarding their cargon military armed go that does non discriminate on the stand of race or ethnic origin, creed, colour, religion, governmental affiliation, deterrent or impairments, marital status, p benthood, informal gender or sexual orientation. b. Each military service user has the right of devil to their soulfulnessal c be records and to comment on them tallyly. Service users yield the right to constitute an advocate to crystallize their wishes and preferences bopn if they argon ineffectual to do so. c. Each service user has the right to be sensible that no soulfulnessal or underground randomness concerning their affairs leading be dis rigorousd to a third political party with come out their express liberty. d. Each service user has the right to conk employ their best-loved method actings of colloquy and lyric poem.When completing records and reports look finished your staff hand book or induction pack you were given at work and explain any rules and regulations or policies you conduct to follow when completing records and reports at work round of which qualification implicate Records should be despatchd as presently as contingent after the topic expatiate should be accurate Details should be applicable Details should be clean Details should all the way establish if it is a fact, opinion or hearsay. vox populis argon acceptable as long as it is send awayly tell as such(prenominal)(prenominal). ever record as little as manageable but detailed and as lots as learnful.2, 3, 10, 11 spot styluss that you translate harbour to singl e(a)(a)istists to make pass their inescapably. How magnate your chat alter with antithetic persons ? What alludeings might be use to support effective discourse ? performTo support individuals and primordial sight to slip by their needs you will need to a. place the individuals surroundings to facilitate effective talk and promote pick uping. This give the bounce be through by ensuring retirement going into a quiet mode, if the playing atomic number 18a is noisy because of the volume of a piano tuner or television it needs to be reduced. poor passel lighting in the room needs to be changed and some more(prenominal)(prenominal) that you batch think of. b. As a give bearing histrion you need to incorporate that the individual shake the assign support to communicate their views.This could be fashioning trustworthy the individual who uses specs and an auditory modality attend to is support by making legitimate the glasses is at guests reach or th at hearing back up is switched on and working properly. c. Appropriate sprints and methods of parley should be use with respect to the individual. such(prenominal) as solveive listening screening be gestures that you atomic number 18 listening, sitting or standing half turned by gives the message that you atomic number 18 not listening. Responding fittingly nodding your head.Good body voice communication and maintaining eye contact Leaning beforehand can be utilise efficaciously when you want to emphasize your interest or support.The methods that can be employ to communicate effectively area. Support e timbre and diversity This can be done by utilise reserve reference communication that the service user understands overly victimisation the appropriate register of linguistic communication, for instance not using phrases that could be referred to as jargon. separate method is to use the appropriate way of emiting within a manner of speaking community. Fo r instance communicating with young flock whitethorn mean using their look of language e.g. whats up with you, how-do-you-do mate. Provision of communication support and use of non- communicatory communication if service user has hearing or vision impairments or culture and physical disabilities.b. Are effective when relations with, and challenging discrimination Working with key people demands that you communicate in a language that they understand and in addition using unproblematic run-in. For manakin the use of clinical words that is not unremarkably tacit would not be demand if you know they are not familiar with them. some periods we come across people who cannot understand us for one reason or the other instead of ignoring them it would be implemental to source a skilled translator but we still need to make effort to communicate with the person by learning some of the ways of communication or a a couple of(prenominal) expedient words from their language.The methods to support individuals to communicate areEn for sure as shooting surround is suitable (lighting, ring background)Provide interpreter if necessaryAllow sufficient cadence for individuals to understand the theme of communication.Use relevant assist for communication (e.g. cards, symbols, hearing aids, grownup print)Provide advocate to speak for a service userEnsure written material is in suitable formats or language.Specific aids that may be used to support effective communication Aided communication is communication supported or replaced by materials or equipment. thither are simple materials or equipment used everyday such as a pen and paper to write messages, first rudiment charts, pictures or symbols or photographs. Communication aids can be categorized into 3 broad groups Symbolic acquired immune deficiency syndromeThis is comm provided the use of signs and symbols, it requires individuals to under be nominate a form of training on the sort forming of signs use d and types of symbols British Sign Language used as a communication aid for individual with hearing loss. Makaton used as an aid to support speech and not intended to replace it. Picture substitute communication systems (PEC) This aid religious services individuals to be self-governing as they able to exchange a picture for what they want from a compiled phonograph album of pictures. Deaf Blind manual alphabets just virtually modified version of the BSL. Finger- spelling alphabet is used.Technical Aids Talking microwaves normally for individuals with sight loss Com ordainers which read out the text on the screen. Light generator this is a portable device into which the individual types in what they would want to say.Human Aids Interpreter is a person who supports the communication amidst two people who do not deem the comparable language. This excessively includes the sign language. Translator is a person who changes the written word into an easier format for the individual to read. This could be into Braille or symbols. pep up This is someone who speaks on behalf of an individual when they are not able to do so. 4, 5, 19In relation to the promotion of effective communication, give examples of what you do to maintain the hobby laws and guidelinesa) entropy Protection Actb) bother to Health Records Actc) The General tender bang Council Code of Conductd) standard 37 National Minimum Standards for Care Homese) Caldicott Report answera) To maintain Data Protection Act it is necessary to complete the records as soon as possible after the level(p)t and always record as little as possible but detailed and as much as necessary to make sure that the details are accurate, relevant and legible and that they clearly indicate if its a fact, opinion or hearsay. Another authorized intimacy is that opinions are acceptable as long as it is clearly stated as such. The nurture shared by the individuals must(prenominal) be confidential to rein out data protection. In case that the education suggests that the leaf node is under risk, the consent of the individual needs to be obtained before difference the breeding to an appropriate member of the staff, and even when the consent is not given it survives weighty to report.b) To maintain the Access to Health Records Act I book to make sure that the records are accurate, legibly written, shareable so that the information can be used to provide individuals with the support and care required. Themembers of a care team are fully certified of new developments and changes in a leaf nodes care syllabus and the secernate of the actions taken in specific lot are available if the need arises. I can access information and records round an individual by talking to the service user, accessing previous records after permission has been sought-after(a) from the appropriate person, talking to colleagues who know the individual, to family members or to other professionals c) To maintain The General tender Care Council Code of Conduct, as a social care worker, I must establish and procure the confidence of service users and carers. This includes communicating in an appropriate, open, accurate and straightforward way respecting confidential information and clearly explaining agency policies astir(predicate) confidentiality to service users and carers. I must be accountable for the quality of my work, I defecate to maintain clear and accurate records required by procedures naturalized for my work.6,7Where can you find out more or less an individuals communication and language needs, information somewhat communication and language skills to improve your praxis ?AnswerI can find out about an individuals communication and language needs by postulation my autobus or the service user, reasoning with other care workers who know the individual, talking to family members, to a speech therapist or other professionals for advice, exploring the networ k or consulting a library for more information. In order to improve my practice, I can find out about information, communication and language skills by leaseing my supervisor or double-decker, or colleagues who make believe confronted with similar cases. I can also consult the case notes of the individual, or relevant documents provided by the organization that will help me learn how to communicate effectively for example the induction manuals, search for information via the meshwork or specialist organizations for the particular condition, attend relevant training courses to communication, supervision and estimate sessions.9What factors may affect communication skills, abilities and conduct of an individual ? How may they reply as a result of these factors?AnswerFactors that can affect communication skills, abilities and behaviour of an individual are Physical Impairments optical and hearing Language barriers accents, different language Cognitive or sensory impairments le arning difficulties, memory loss, Illness dementia, stroke environmental problems poor lighting, noisy environmentsIf this happens, the individual in question becomes withdrawn from others around them, set-apart from others. This may affect his self-esteem and trust negatively. That individual may also become confused, angry and scotch.12If you were trying to train a conversation with an individual how would you inventiont the environment and position yourself to communicate effectively?AnswerFirst of all, I own to make sure that thither isnt any background noise that could make the communication difficult. Then, another important mistreat to achieve effective communication with individuals is arrangement the environment to aid communication. Here are some factors that can hinder or disturb acceptable communication Poor lighting, because individuals with poor sight are unable to see you Background noise from the radio, other individuals, TV and so on Obstacles betwee n me, the care worker, and the individual, for example furniture and crime syndicate items Insufficient distance to keep appropriate s cubic yard within me and the individual to reduce encroaching or invading on their personal s curtilage13, 14 attract some conflicts that might top as a result of communication difficulties. How would you band with these conflicts?AnswerSome of the conflicts that might occur as a result of communication difficulties are individuals can become frustrated and isolated when thecommunication between themselves and their workers is encountering problems. These problems or dilemmas are sometimes the result of a difference in the language speak by the service user and the worker the service user has visual impairments or hearing difficulties the individual might open a physical illness or disability either physical disability or learning disability. There are many ways to solve the conflicts that might occur. It numbers on the nature of the prob lem. For example, for Language differences If thither are conflicts receivable to language differences, indeed an interpreter will be appropriate for any serious discussions or communications. Efforts should be make to learn a few important words to communicate with the individual or teach the individual some words in the workers language if they are willing to facilitate communication. Non verbal communication will be an effective method in solving this kind of conflict. sense of hearing difficulties individualist with hearing difficulties need to be assisted to ensure their hearing aids are working and fitted properly.It would be necessary that a worker will assist the individual to clean the equipment, change the batteries when appropriate. Workers will also need to give the node the appropriate space and communication pace that would make communication effective. If the need arises words can be written overcome for clarity. The use of signs and telecommunication services such as type talk service are very useful. Visual difficulties Individual with visual difficulties need to be provided with glasses or contact lenses so they can observe non verbal communication. This will obstruct misunderstandings during communication with people. Physical disabilities Communications with individuals in this category will be according to the type of physical disability or illness.If the illness has affected the individuals ability to speak and understand, for instance a stroke then the use of short, simple sentences, gestures, writing and drawing or using flash cards, the use of closed questions which solely need yes or no should be useful. Some illness do not affect the clients understanding, so there is no need to speak slowly but will need to be patient to receive a response as the client might have difficulty with their speech e.g. stroke. encyclopaedism disabilities The method of communication will depend on the level of the disability. I will need to communicate at the pace and space suitable for the client. Physical contacts are of an advantage to be used on withverbal communication. Cultural differences People have different cultural backgrounds, therefore it is necessary to find out from the individuals their communication preferences or alternatively check their care plan records or ask people such as their family, friends, colleagues or key people who have worked with them.15, 16When communicating difficult, nice or complex messages, how might your style of communication alter? What type of environment would be most appropriate for this tell of communication ?Answer communication with individuals who are distressed or upset due to disappointment this could be sensitive, complex or difficult. In this situation, I will ask if the person would want to discuss any concerns with me or maybe another person of their choice. I can use non verbal communication while been a good listener such as making good eye contact with the individual as she talks, which will depict that Im willing to listen. If the client is displaying a behaviour that dictates that they are able to put others or themselves at risk, then I might need to involve the heed of appropriate members of the care team. For this sort of communication, the environment must be comfortable and appropriate. I would come across times when I need to discuss matters with individuals that are referred to as sensitive issues.If an individual needs to discuss his personal needs with me, I have to ensure that he feels comfortable and support to communicate these issues. On the other hand, I might want to discuss with the service user about their changing needs such as diet, incontinence, mobility and so on. Communicating bad news, like a bereavement of a spouse or close person to the individual will also require certain communication skills. The things that should take into account are Remember individuals have a right to their privacy, therefore the present(prenominal) environment should be arranged to ensure privacy. For example a clients bedroom or apartament should be easy from visitors at the time. Individuals favourite(a) method of communication should be made available. Communication should be made at the pace of the individual, giving enough time for both of us to understand the content of the communication. Observe and respond appropriately to reactions fromindividuals.17Who do you need to gain permission from to access records and why ?AnswerI need to gain permission of my manager or client to access records. Accessing information will help me to improve my practice and also my responsibility. Within the organization there should be relevant documents to access information or if I work with individuals in their own home the care plan should contain useful information.18 subtend the following wordsa) Factb) Opinionc) JudgementWhy is it important that you awake(predicate) of the difference of these words when repor ting and save information about individuals ?Answera) A fact is a true financial statement that cannot be disputed, knowledge or information based on real occurrences something present to exist or known to have existed. b) An opinion is a personal belief or judgment that is not founded on proof or certainty- it is the result of emotion or interpretation of facts, a immanent statement or thought about an issue or topic. An opinion may be supported by an argument, although people may draw opposing opinions from the same set of facts. c) A judgement is a cognitive process of reaching a decision or drawing conclusions.Judgments are also personal and developed from find they differ from person to person. For example, if a client is dying and all the symptoms and signs maneuver the evidence, reports and records should show these facts. On the other hand if the client only refused to talk, people might have different opinions and judgments to explain the reason. Records and reports will need to be verified to deduce the correct and most suitable reason. It is important to sensible of the difference of these words when reporting and recording information about individuals because I have the responsabiliy to provide seamless services for individuals, and this thing can be done only if theinformation is correct, precise.